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Here are some of commonly asked Frequently Asked Questions. If you have a question that is not listed below, please contact us.
| Q: |
I can't see the sign videos. Why are they are not working? |
| A: |
To play the sign videos, your computer must have the latest flash player installed. Please click here to validate your flash player installation. The link will open a separate window displaying the Adobe's flash player test page. If you do not see the flash images, you will be prompted to download the latest player. |
| Q: |
It takes quite some time to play the sign videos. Why? |
| A: |
The sign videos require a broadband internet service such as cable or DSL. If you have a broadband connection, you should not have any issues in viewing any of the videos. If you have a dial-up internet service, you will experience slow loading time on your computer. |
| Q: |
I can't find a sign video. The word I searched isn't found. |
| A: |
ASLSearch.com continue to expand the database with new signs. If we don't have a sign video of what you are looking for, please use the "sign video request form" that displays after you search with zero hits. That box allows you to request for a sign video and one of our staff will review the request and push it into production once verified. If you have signed up for an account with us, you will be able to monitor the sign video request status by logging into your account. |
| Q: |
I believe ASLSearch.com has a wrong sign for a word. |
| A: |
Signs for each word may vary by region. Since we are based on the West Coast, the majority of the signs displayed in videos are commonly used here. We are more than happy to generate additional videos for a word if there are more than one different sign. |
| Q: |
Do you have any educational material that you can provide us with? |
| A: |
We only work to provide sign videos as your reference. In the near future, we will be able to provide additional materials for educational purposes. Please check back periodically for updates. |
| Q: |
Can we give you a feedback on your site? Can we make suggestions? |
| A: |
We are more than happy to hear from you! Please click here to fill out the feedback form with your opinion, ideas and/or suggestions. We value every person's feedback as we strive to improve our site to better suit your needs. |
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